Returns & Exchanges
At ABYSS Headphones, we strive for absolute sonic perfection and want you to be completely satisfied with your high-fidelity listening experience. If your purchase does not meet your expectations, you may return eligible products within 14 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repack the headphones and all included accessories in their original premium packaging to ensure they are protected during transit.
Ship to ABYSS
Affix the provided shipping label or use a trackable carrier to send your item back to our facility, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing